Introduction:
Welcome to Ted Bearson, where your satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we want to ensure a hassle-free experience for our customers. This Refunds & Returns Policy outlines our procedures to make the process straightforward and transparent.
Returns:
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Refunds:
Refunds are applicable for items that are damaged, defective, or if you received the wrong product. We may request photographic evidence to support your claim.
How can I Return or Refund a TedBearson product?
Return Process:
To initiate a return for your Ted Bearson purchase, please reach out to our dedicated customer support team by sending an email to customer.support@tedbearson.com within 30 days of receiving your order. In your email, include your order number along with a brief description of the reason for the return, and attach any relevant images if necessary. Our customer support team will carefully review your request and, if eligible, provide you with a return authorization. Please wait for this authorization before proceeding.
Once you receive the return authorization, carefully pack the unused item in its original packaging, including any accessories or documentation. Label the package with the provided return authorization details and ship it to the address specified in the email. It’s important to note that customers are responsible for the cost of return shipping, unless the return is due to an error on our part. Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. You will then be notified via email regarding the approval or rejection of your return.
Refund Process:
If you believe you are eligible for a refund, kindly contact our customer support team at customer.support@tedbearson.com and provide your order number along with a detailed explanation of the reason for the refund request. Our team will carefully review your request, and if necessary, may ask for additional information or images to support your claim.
Upon approval of your refund request, you will receive an email with detailed instructions on how to proceed. After we receive and inspect the returned item, we will initiate the refund process. The refunded amount will be credited to your original method of payment within a specified number of days. You will be notified via email once the refund is processed. If you have any questions or concerns regarding the return or refund process, please feel free to contact us. We are committed to ensuring your satisfaction with your Ted Bearson purchase.